Frequently Asked Questions about clothes and products
Jacadi Products
Clothes and shoes
In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.
Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and modellers adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries in the world in particular in Asia. We control our production line in its entirety.
Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.
Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, to the flexibility of the sole ...), that's why we offer different ranges of shoes:
• The pre-walk range (17 to 22), ideal for learning to take your first steps.
• The range works (from 19 to 24) for babies who walk alone without help.
• The child range (from 24 to 39) for the child.
In addition, we offer different models so that every child can be comfortable.
It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meets this need because:
• They have a raised ankle to ensure a good support. They are flexible to accompany the movements of the baby's foot.
• Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
• The ankle guides the foot
• They are leather.
As soon as the walk is acquired and controlled by your baby, you can choose the walker range.
As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure your foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.
If you have a pedimeter: place the child's foot on the pedimeter. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch.
If you do not have a pedimeter:
You can print the available meter below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's height using their pedimeters.
Download the pedimeter
Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and maintained regularly to maintain its flexibility, elasticity and brightness..
The protection of the shoe:
• Waterproofing protects the leather from external aggressions
• The shoe polish should be applied regularly to the smooth leather to clean and shine.
• The shoehorn helps preserve the shape of the shoe
The maintenance of the shoe:
• Smooth leather or grained leather: a shoe polish should be applied regularly.
• Patent leather and glossy leather: a damp cloth removes traces and scratches
•Greasy leathers and nubuck: a special bomb of greasy leather will lubricate the leather after using a soft cloth to clean
• The nubuck or velvet crust: clean with a crepe brush that will straighten the leather fiber and erase localized stains
No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.
Nursery
-Before all use we recommend washing our products such as our stuffed toys (without music box)bath towels, bibs and blankets.
• Musical stuffed animals are to be used under the supervision of an adult.
• The string of the music box must be pulled gently by an adult.
• Soft plush toys and rattles can be used from birth.
The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the 3 months of the child.
Skincare and scented waters
Jacadi skincare products and scented waters for babies are hypoallergenic, paraben-free and alcohol-free.
The composition of each of our skincare products and scented waters can be found on their product page and is indicated on each packaging of our products.
Gift Order
When at the first page of your shopping cart, there will be a box to check "I want my order to be gift wrapped." (Click this option) You will also have the opportunity to write a gift message which will appear on the packaging slip. This service is free.
Depending on the size of the item(s) and the amount of items in the basket will be determine the amount of gift boxes. We do not gift wrap individual items from an order.
Large items cannot be gift wrapped.
The prices of the items offered are carefully removed by our teams. No prices on tags or mention on the packaging slip.
Your Jacadi Account
By creating an account at Jacadi.co.il, you will be able to place orders on our site, create a wish list, receive our newsletters, stay informed about our newest collection and sale promotions.
To do this, click on "My Account" at the top of the page jacadi.co.il Then, by clicking on "create my account", you will be guided to create your Jacadi account.
If you want to change your details (address, phone, email ....), Once logged into your account, you can make the changes of your choice by clicking "edit" in the "My Information". If you do not have an account and you have given your details in store, you can change your contact information by contacting your Jacadi store directly.
You can manage your subscription to our newsletter:
•via the "Jacadi news" section of your account
• via the unsubscribe link at the bottom of all our newsletters
JACADI, as Manager of the treatment of your personal data, undertakes to take all necessary measures to ensure the security and confidentiality of the Personal Data transmitted, and that in accordance with the legal provisions in force.
If you wish to permanently delete your Jacadi account you can make a request to our Customer Service.
If you have lost your password, you can reset it by clicking on "My account" via the jacadi.co.il homepage and then clicking on "Forgotten password". An email will be sent to you within 30 minutes maximum. Also remember to check your junk mail or spam. Or contact customer service.
Online Order
Payment
You can pay by credit card (Visa, Mastercard, American Express, Diners, Google Pay, and Apple Pay) or by BIT
To ensure payment security, JACADI uses the secure payment service PAYPLUS. The bank details are encrypted (SSL security standard) and therefore do not circulate in clear on the Internet.
If you have received a promotion code usable on jacadi.co.il you can enter it when placing your order on the "My Cart" page in the "Promotional Code box". (hit "OK" after entering) The discount will be subject to eligibility and will be applied to the basket before continuing to checkout.
Shipping
Jacadi Israel site ships to the entire state of Israel.
We ship from our warehouse in Jerusalem using HFD courier and logistics. The shipping fee is a flat rate of ₪35.00. Delivery time is 3-5 business days from the time you place the order.
All orders above ₪500 will be complimentary and free of charge
Return and exchange of an article bought online
If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 14 days of purchase (shipment date) on unworn, unwashed, in its original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for *final sale merchandise. *Items discounted at 50% or more of the original price is final sale and cannot be returned or exchanged. *Orders can only be returned or exchanged to/or in our Jacadi Store in Jerusalem
We refund you back on the credit card used to make the purchase.
No, the return process needs to be handled by the costumer
Store
Store address
In order to locate the store addresses, you can click here: https://www.jacadi.co.il/store-finder
In order to find store hours, you can click here: https://www.jacadi.co.il/store-finder
Yes the stores and the website offer the same promotion.
Return and exchange of an article bought in-store
If you are not satisfied with your purchase and the merchandise is in its original condition with tags attached and accompanied by the original receipt, you may return it for an exchange or refund within 14 days to our Jacadi store in Jerusalem.
Additional Questions?
If we have not answered your question(s), we invite you to contact us, Sunday - Thursday 10:30 -20:30 at +972 53 374 1440 or email us at customerservice@jacadi.co.il